Support

Any questions?

If your question has not already been answered below, please use our contact form. We will respond to you as soon as possible, usually within the next 24 hours.

frequently asked questions

After you have created an account, click on the “Choose your gloves” button under “My account”. Here you can enter all data. If you ever forget to select a specific design, we will send you the design that you selected last. And don’t forget to send after every change.

The installment payment must always be completed with us within 12 months at the latest. The rates for up to 12 gloves a year are getting cheaper, depending on how high your desired number is.

With 12 gloves f.ex. you pay one glove at every monthly installment. If you choose 13, 14 or 15 gloves for your subscription with installment payment, gloves 13 or 14 and 15 must also be divided over the 12 months and this results in a higher installment amount.

If you enter your data under “My account” → “Choose your gloves”, your game day dates with the desired gloves in the desired size will be sent to us by email and updated by us.

Unfortunately, at the moment it is not possible for us to save the data you have entered in your account. However, we will receive your data and will send you a confirmation email each time.

If you want to change the data you have already entered and sent, simply fill out the list again and send it to us again.

Changes must have a lead time of at least X working days.

Country/Continent X-days

Germany – 5 working days
EU * – 8 working days
Switzerland – 8 working days
USA – 11 working days

*excluded countries with number of working days: Estonia 10, Denmark 12, Latvia 9, Bulgaria 9, Croatia 9, Romania 9, Cyprus10.

Just write us a short email with your reasons + medical certificate and we will take care of it as soon as possible.